Frequently Asked Questions

When can I place my order?

Our website is available to place an order from 24 hours a day, thanks to the internet. Telephone calls and texts are accepted from 8am-5pm MST Monday through Friday.
Can I change my order after it has been placed?

Of course. If you need to change an order, please contact us via e-mail at amy@bluebirdsunvalley.com or call/text us at 208-450-9208 with the items you would like to add or delete. As long as the order hasn’t been shopped yet, we can make it happen.
How do I cancel my order?

We understand plans can change and are happy to accommodate shifting dynamics. To cancel an order, please immediately e-mail us at amy@bluebirdsunvalley.com or call us at 208-450-9208 stating your full name and date of arrival, along with the bad news. There is no cost to cancel an order, although... the cost of any groceries unable to be returned will be charged to the customer.
What if an item is out-of-stock at the store?

We make every effort to acquire all of the items on your list. However, there are times when some items are unavailable. We will then try to substitute that item with a comparable product. Most of the time, you will be happy.
What if I am missing an item?

Please contact us immediately if you see an item is missing from your order. We will locate the item and get it over to you as soon as possible. We double check all orders during the shopping and packing stage before delivery.
What days and times do you deliver?

We shop and deliver Monday through Saturday 9am-6pm. We make every effort to complete our deliveries before you arrive to your accommodations. If we cannot gain entry into your place of lodging through the property management company, we will either leave your items at your front door or contact you asap to arrange a specific time.
Do you sell or trade my personal information?

Your personal information is safe with us. It is not given, sold, or traded to anyone else.
Are my orders secure?

Yes. Your personal security is our main concern.
Do you have a minimum order amount?

Yes, the minimum amount in purchases is $100.